We will gladly accept returns or make exchanges on all merchandise purchased from AuctionVideo.
Satisfaction Guarantee
You may terminate service for any reason within 2 days of activation without incurring an early termination fee. You will be responsible for all applicable fees, pro-rated access charges, taxes or other charges that accrued to your account through the termination date and equipment return date.
Returns
You may return any or all of your communication equipment for any reason within 15 days of purchase. You must return the original box intact with all components (camera, cable, microphone, charger, battery, software, instructions, etc.). All components must be in like-new condition. All returns must be accompanied by the original receipt and will only be granted to the actual purchaser whose name appears on the receipt.
At our discretion, we may decline your return or charge you a fee for missing items or items that we determine are damaged or require service. If you return and we accept your equipment within this period, we will refund your equipment purchase price. All cash or check transactions will be refunded by check. Checks take a minimum of four to six weeks for processing. Credit card transactions will be refunded to the credit card account used for the initial transaction.
If you purchased your equipment through our on-line store or telesales, please call the Customer Service number that appears on your Order Confirmation. If you purchased through a direct sales representative, please contact that rep for more information. If you purchased your equipment from another retailer, that retailer's policy applies.
If AuctionVideo must remove installed equipment from a fixed location in order to return or exchange it, you will be charged a service fee.
Exchanges
Within 15 days of purchase, you may exchange one camera or microphone per new account. In order to make the exchange, you must return the original box, intact with all components (camera, cables, microphone, headset, charger, battery, software, instructions, etc.) in like-new condition. All exchanges must be accompanied by the original receipt and will only be granted to the actual purchaser whose name appears on the receipt.
Eligible Defective Equipment Exchanges
If you experience an electronic malfunction as a result of a manufacturing defect after the return and exchange period but within the first year you own the equipment, AuctionVideo will either exchange your hardware for a like unit or one of comparable quality at no cost to you, or assist you in sending the equipment to an authorized repair facility.
If you choose to exchange your communication equipment, the equipment you receive may be refurbished. Once you have exchanged your equipment, we will not be able to undo the exchange and return your original equipment to you. If you have difficulty with the exchanged unit, AuctionVideowill replace it with another piece of exchange stock. The exchanged unit will carry the remaining warranty period from the original equipment or a total of 90 days, whichever is greater. Beyond the twelfth month of ownership of the equipment, AuctionVideo will assess a fee for equipment that is replaced due to electrical malfunction or manufacturer defect.
Equipment subjected to neglect, misuse, water damage, wear and tear and the like are not eligible for any return or exchange program. This program does not cover lost or stolen equipment. These policies do not limit or supersede any existing manufacturers' warranties.
This program may be considered to be a "warranty" or "service contract" in certain states. In these states, please refer to the AuctionVideo service contract for full details.
Satisfaction Guarantee
You may terminate service for any reason within 2 days of activation without incurring an early termination fee. You will be responsible for all applicable fees, pro-rated access charges, taxes or other charges that accrued to your account through the termination date and equipment return date.
Returns
You may return any or all of your communication equipment for any reason within 15 days of purchase. You must return the original box intact with all components (camera, cable, microphone, charger, battery, software, instructions, etc.). All components must be in like-new condition. All returns must be accompanied by the original receipt and will only be granted to the actual purchaser whose name appears on the receipt.
At our discretion, we may decline your return or charge you a fee for missing items or items that we determine are damaged or require service. If you return and we accept your equipment within this period, we will refund your equipment purchase price. All cash or check transactions will be refunded by check. Checks take a minimum of four to six weeks for processing. Credit card transactions will be refunded to the credit card account used for the initial transaction.
If you purchased your equipment through our on-line store or telesales, please call the Customer Service number that appears on your Order Confirmation. If you purchased through a direct sales representative, please contact that rep for more information. If you purchased your equipment from another retailer, that retailer's policy applies.
If AuctionVideo must remove installed equipment from a fixed location in order to return or exchange it, you will be charged a service fee.
Exchanges
Within 15 days of purchase, you may exchange one camera or microphone per new account. In order to make the exchange, you must return the original box, intact with all components (camera, cables, microphone, headset, charger, battery, software, instructions, etc.) in like-new condition. All exchanges must be accompanied by the original receipt and will only be granted to the actual purchaser whose name appears on the receipt.
Eligible Defective Equipment Exchanges
If you experience an electronic malfunction as a result of a manufacturing defect after the return and exchange period but within the first year you own the equipment, AuctionVideo will either exchange your hardware for a like unit or one of comparable quality at no cost to you, or assist you in sending the equipment to an authorized repair facility.
If you choose to exchange your communication equipment, the equipment you receive may be refurbished. Once you have exchanged your equipment, we will not be able to undo the exchange and return your original equipment to you. If you have difficulty with the exchanged unit, AuctionVideowill replace it with another piece of exchange stock. The exchanged unit will carry the remaining warranty period from the original equipment or a total of 90 days, whichever is greater. Beyond the twelfth month of ownership of the equipment, AuctionVideo will assess a fee for equipment that is replaced due to electrical malfunction or manufacturer defect.
Equipment subjected to neglect, misuse, water damage, wear and tear and the like are not eligible for any return or exchange program. This program does not cover lost or stolen equipment. These policies do not limit or supersede any existing manufacturers' warranties.
This program may be considered to be a "warranty" or "service contract" in certain states. In these states, please refer to the AuctionVideo service contract for full details.
